Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange on unused or unworn products.
Scroll to the bottom of the page to see the Pickleball Paddle Warranty and Return Policy.
Compression and Apparel Return and Refund Policy:
Exchanges
To be eligible for an exchange on a product that does not have a defect, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the invoice, order number, or proof of purchase.
We accept exchanges on unworn, like-new products. Please contact us at customer.service@bodyhelix.com for instructions on doing an exchange for a similarly priced product. We can only accept exchanges on items that can be returned to inventory. If you have any questions about whether your item will be accepted for an exchange, please reach out to us with pics of the item in question.
Returns
To be eligible for a return on a product that does not have a defect, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the invoice, order number, or proof of purchase.
Please note that returns will need to be sent to the following address:
107 Creek Ridge Road Suite E, Greensboro NC, 27406
For all returns without a defect, you are responsible for return shipping. If the item cannot be returned to inventory, we will not accept the return. In you have any questions about whether your item qualifies for a return, please contact us at customer.service@bodyhelix.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was not approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer.service@bodyhelix.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and Guarantees:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
COMPRESSION: We guarantee our compression products to be free from manufacturer's defects for 6 months from receipt of the products.
APPAREL: We guarantee our apparel to be free from manufacturer's defects for 30 days from receipt of the apparel.
Paddle Warranty and Return Policy:
Warranty:
1. Ninety(90) day limited warranty on materials or deformities.
2. Please examine your paddle immediately upon receipt. Report any defect promptly by providing photographic evidence prior to the use of the paddle. Original packing and wrapping should be shown in the photo.
3. The warranty is valid for registered paddles only. Warranty sought by someone other than the original purchaser is invalid.
A. If paddle is purchased from the body helix website, the paddle will be automatically registered to the purchaser.
B. If paddle is purchased from another source, registration is required within 7 days of original purchase. To register, send an email to customer.service@bodyhelix.com.
ii.Confirmation email will be sent to you with your registration number.
iii. Proof of purchase is required (i.e., bank statements, credit card statements are acceptable).
C. Purchasing a body helix paddle from a friend, on-line market (i.e., FB marketplace, Craigslist, etc.) or other non-authorized body helix dealer invalidates the warranty.
4. The warranty is non-transferrable.
5. Customer's eligibility for warranty is at body helix’s sole discretion.
The following situations are NOT covered under warranty:
1. Normal wear and tear of the paddle including edge guard, paddle face, core materials, and grip.
2. Fading of graphics
3. Paddle abuse or negligence including edge guard, paddle face, core materials, and grip.
A. Hitting objects other than pickleballs (such as the ground, other paddles, etc.) will inactivate the warranty.
B. Extreme hot or cold weather will negatively affect pickleball paddles. For example, leaving the paddle in the trunk of your car during freezing weather or extreme heat is negligence and will render the warranty inactive.
4. Purchaser modifications made to the paddle after purchase renders warranty inactive.
5. Paddles used for commercial applications or rentals renders warranty inactive.
Replacement / Return / Refund policies:
1. Purchaser has 30 calendar days from the original purchase date to request a refund or return an item.
2. Replacement or refund requests due to defects require photo or video evidence.
A. Email photos and/or videos clearly showing the defect along with your proof of purchase to customer.service@bodyhelix.com.
B. Note that returned paddles showing signs of abuse or normal wear are not eligible for a refund or replacement.
C. Body helix may require return of the paddle for further evaluation. Approval for replacement and/or refund is at body helix’s sole discretion.
3. Returns require prior approval from body helix or other authorized sellers. Email information to customer.service@bodyehlix.com. In order to be considered for a return, the paddle must not have been used at all and the plastic must be on the handle.
4. Once approved, a refund will be issued within 10 business days from arrival.
5. Purchasers are responsible for shipping costs of returns or exchanges. Shipping costs are non-refundable.
6. All items must contain all original packaging and accessories.
If you believe your item is defective and you are within the guarantee window, please reach out to us with information, including pics of the product defect, at customer.service@bodyhelix.com. You must be within the warranty time-frame and must provide pics and info in order for us to approve the return for a new product.